ABOUT Me

Nokia Networks
2008 – Present

Technical Manager
Nov 2021 – Present (Auckland, New Zealand)

Accountable for delivery of Solutions in Nokia OSS domain within the project context, in Asia Pacific /Japan market, and targeted to manage delivery to Telco customers across the region. The prime responsibility is to translate Requirements to Design and Implement a workable end-to-end solutions including Nokia and occasionally third party sub-systems as defined.

Responsibilities:

• Manage and control technical scope and implementation of all technical solution (end-to-end) within contractual scope.
• Manage the deliverables within estimates.
• Ensure the project meets all the quality standards stipulated in the contract as well as Nokia internal quality guidelines.
• Manage and guide team on Design, Development, Integration, Deployment and Dimensioning
• Responsible for creating technical documents, design, interface documents and other implementation artefacts as required
• Provide status reports to PMs on a consistent basis· ·
• Be the primary customer interface for technical solution delivery.
• Be accountable for obtaining formal customer sign-off on requirements and design / build documents.
• Assist the Solutions Architecture team with estimates for new work, analysis and feasibility of Solutions and Change Requests

Senior Customer Support Specialist
Lead OSS Engineer
OSS Engineer
Jun 2015 – Nov 2021 (Sydney, Australia)

First level customer care support within Australia for all aspects of the Nokia NetAct Operations Support System comprising Unix, Windows, Linux, Citrix, Oracle, Cisco and EMC systems.
Planning and performing technical activities and tasks requiring specialist skills
Solving technical problems and supporting trouble tickets related activities
On-site and remote NetAct OSS installations/commissionings and upgrades
Participating in on-call rotation carrying emergency support
Giving internal as well as customer trainings and workshops
NETRAS (NSN Remote Access System) Key User for Australia area

Achievements:

On-site upgrades and migrations of NetAct OSS and NPM Performance Manager for Optus Networks Pty. Ltd.
Participating in 5G launch of Optus Networks Pty. Ltd.
Participating in OSS Improvement Program for Optus Networks Pty. Ltd.
Participating in Preventive Troubleshooting Framework (PTF) introduction/implementation for Optus Networks Pty. Ltd.
Participating in TF4n log collector tool introduction for Optus Networks Pty. Ltd.
Participating in NPM Opti Dashboard implementation for Vodafone New Zealand
Participating in NETRAS expansion related to UNICORN project

Technical Support Engineer
2008 – Jun 2015 (Lisbon, Portugal)

Level 3 global technical support for all aspects of the Nokia NetAct Operations Support System comprising Unix, Windows, Linux, Citrix, Oracle, Hewlett-Packard, Cisco and EMC systems
On-site and remote NetAct OSS installations/commissionings and upgrades
Participating in 24/7 on-call rotation carrying emergency support
Giving internal as well as customer trainings and workshops
Developing automation programs, Preventive System Audit and Product Health Check tools
NetAct OSS system performance assesments and audits

Achievements:

Certified for “NetAct 8 System Commissioning” and “NetAct 8 System Administraton” (latest Nokia OSS)
Carried out Preventive System Performance Audits and Performance Assesments of NetAct OSS for:

On-site commisions, upgrades and migrations of NetAct OSS Global Reporter (GR4.8-GR5.x) and Performance Manager (NPM1-NPM2) Systems for:

Participated in NetAct OSS Global Reporter GR5.1 Pilot for Telenor Norway/Denmark
Participated in NetAct OSS Global Monitor GM5.1CD1 Pilot for Orange UK
Built a graphical performance analizer tool for NetAct OSS to help troubleshooting performance issues

NAPRAFORGO Unipessoal Lda.
2005 – 2008

Enterprise GIS Support Specialist Engineer

Owned and operated a service business

Holding sole responsibility for:

Designing, developing and deploying GIS applications based on SICAD/Open
Supporting and maintaining deployed GIS systems
System administration of SUN Solaris and RedHat Linux operating systems
Database administration of Oracle databases
Developing and maintaining company internet website

Achievements:

Support and Maintenance of SIG-PT Geographic Information System for Portugal Telecom in cooperation with Siemens Enterprise Communications Portugal (SEN).
Technical leading the multi-national maintenance team.
System administration of Solaris and RedHat Linux operating systems.
Database administration of Oracle 8, 9i databases

L&MARK Informatics Ltd.
2005 – 2008

GIS Developer

System administration of SUN Solaris, IRIX, HPUX, AIX and RedHat Linux operating systems
Database administration of Oracle 7, 8 databases
Designing, developing and deploying GIS applications based on SICAD/Open
Supporting and maintaining deployed GIS systems
ISO 9001 Internal Auditing

Achievements:

Consulting and developing SIG-PT Telecommunication GIS project for Portugal Telecom in collaboration with Siemens Portugal
Developing Telecommunication Network Planning System for Olajterv Ltd.
Created digital telecommunication network model in SICAD/Open for GIS projects.
Developing SICAD-TelCom-LINE standard application for Siemens Nixdorf
Designing and developing Cable Network Management GIS for Digitel 2002 (today: Invitel) Hungarian Telecommunication Co. and Deltav Hungarian Telecommunication Co. (today: Invitel)
Consulting GRAFICO telecommunication GIS project for Swiss PTT (today: Swisscom) in collaboration with Siemens Nixdorf
Consulting GIS-based technical information system with integrated network calculation and assistance between SINCAL and SICAD/open GIS for DEDASZ Co. and EMASZ Co.
System administration tasks of UNIX systems and Oracle databases

Telecommunication Network Planner Engineer

Planning telecommunication landline networks for many cities and villages
System Administration tasks and user support for Novell network

Telecommunication Network Planner Engineer

Planning telecommunication landline networks

• Primer telecommunication network for “Szekszard” exchange
• Primer telecommunication network for “Salgotarjan” exchange

Designing and developing Computer Aided Telecommunication Network Planning System in AutoCAD
System Administration tasks and user support for Novell network

Telecommunication Network Planner Engineer

Planning telecommunication landline networks

• Urban and rural telecommunication networks for many exchanges
• Reconstruction of “Angyalfold” exchange area (part of Budapest)
• Primer telecommunication network for “Papa” exchange

Special Instrument Engineer

Developing specialized, µp and PC controlled, quality measuring hardware and software for electroacoustic instruments.
Registering and support of electrical business machines.
Registering and support of softwares and applications of the factory.

MBB Customer Support STAR Award

MBB Customer Support proudly recognizes

Istvan Teli

for excellent support on customers: Optus Australia, Greece Cosmote, TWM Taiwan, Eronet Bosnia-Herzegovina, Celcom Israel, Oredoo Qatar, Mobili Saudi Arabia either directly or in the background of the collegues.

Mairit Hollstén-Väinölä
Head of MBB Customer Support

Kitta Virtavuo
Head of Business HR, Customer Sup ＆ Mgnt Op
HR BHR MBB

R&D Excellence

Dear Istvan Teli,

Thank you for your commitment and support on the NPM2 latest releases deployment for our customers. You take clear accountability on the tasks upon you and are an excellent role model for achievement value.

From Asko Uolevi Honkanen
Head of CEM&OSS PS
MBB Customer Support